14 day return window
You can request a return within 14 days of confirmed delivery. The item must be unworn, unwashed and returned with original tags and packaging where supplied.
How to start a return
- Contact AURA with your order number and the product you want to return.
- Choose refund or exchange where stock allows.
- Pack the item securely with all included parts and tags.
- Use the return instructions sent by the support team.
Refund timing
After the returned product is received and checked, the refund is approved to the original payment method. Bank processing time can vary after AURA releases the refund.
Exchanges
Size or colour exchanges depend on live stock. If the replacement is unavailable, AURA will offer a refund or another available option.
Exceptions
Items that show wear, washing, damage caused after delivery or missing hygiene protection where relevant may not qualify. Final sale products are identified clearly before purchase.
Need help?
Contact AURA Support before sending anything back if you are unsure about the condition or process.